Terms and conditions - Mill Stream

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You may order by using the shopping basket and paying by card using PayPal. You will be directed to PayPal when completing the payment process.

 



Cheques
If paying by cheque, please make payable to “Mill Stream” and include your full name and address on the reverse. 


We will send you an invoice by e-mail confirming your order, if placed on line. Goods will be sent as soon as the cheque has cleared.

Cheques and copy invoice should be sent to:
Mill Stream
1a The Exchange
Church Street
South Brent
Devon
TQ10 9AE

 




 

 

 

Delivery information
Orders are dispatched the same day, (where possible) using Royal Mail’s 2nd class or Recorded Delivery (if selected) service on goods weighing up to 1 Kilo  . (Please note this service does not guarantee a next day delivery).  Your parcel may require a signature on delivery for orders over £15. For orders weighing above 1 Kilo, we use the standard parcel service or a courier.  You can also choose the Special delivery (next day service) by selecting the drop down box in the shopping cart.


For orders under £150.00 (up to 1 Kilo) = 2nd class post/recorded delivery
For orders under £150.00 (above 1 Kilo) = standard parcel
/courier

For overseas or special delivery please email  millstream-24@hotmail.co.uk for a quote. Plesae note: As nightwear is sent direct from the manufacturer, we have had to charge an additional £15 for goods sent outside of the U.K. 

TIP: YOU MAY USE THE SHOPPING BASKET TO CALCULATE YOUR POSTAGE CHARGE AS WE ONLY SEE THIS UPON CHECKOUT


For guaranteed next day delivery, your order must be received and paid for before midday. This service is available to the UK mainland with the exception of the Scottish Highlands. 

If you require your items to be gift wrapped we have a selection of paper in the pocket money section for under a pound - please add the quantity needed and request us to gift wrap your order in the message box when checking out.

 

 

 

Returns Policy
Should you wish to return anything we will be happy to refund or exchange a product provided it is returned to us within 14 days in a fully resaleable condition, please report any problems to us via email:  millstream-24@hotmail.co.uk  within 7 days.  Return postage will be at your own cost and we advise that you return the goods by recorded delivery. Postage costs will only be refunded on faulty items.

 

THANK YOU FOR SHOPPING WITH MILL STREAM KIDS 


 

Nice things people have said!

Hi Caroline

Thanks so much for your attention to this order. The Rosie pyjamas are beautiful and I'm sure my daughter will love them

Have a fantastic Christmas

Best wishes

Liz

Dear Caroline

Just a quick note to say thank you. I have been meaning to email to let you know that the 2 Jellycat Bredita mouse soothers I purchased from you via ebay arrived in such good time - the parcel got to us in Australia sooner than some locally placed orders have in the past, and we have finally been able to surreptitiously wash our daughter's original and very well-chewed mouse, and have one spare just in case!
 

Best wishes

Charmaine, Australia

 

I would just like to THANK you for the great friendly service you gave me.I am pleased to tell you my fire engine came today 31/08 and is already put together ready for my grandsons Birthday. I cant wait to see his little face. Thank you again!!!  

Wendy

 just wanted to say a big thank you, i opened my package as it arrived today, and i felt so happy with my purchase that i wanted to let you know.
....I absolutely love my babies jumpsuit!!!! it is so gorgeous, very well made and such good quality thick cotton, quite hard to find all these things here if you want it to look cute too.
So, thank you so very much, everything was perfect and it arrived super quickly.
I will definitely be back for more cute stuff for my 3 kids.

Thank you
Big smiles,
Amanda (and baby Ava) Australia

 

Just thought I'd let you know that i called and purchased this nightdress, and received it without any problems. It's absolutely beautiful and can't thank you enough for holding it for me.
 

Just wanted to let you know that my order arrived this morning in sunny California!  The items are even cuter than I was expecting :)  Thank you so much for all of your help... It was a pleasure doing business with you!   
Thanks again,
~Amanda

 

I was in dartmouth on a break when i came across your shop. There was only one pair in stock in my daughter's size but as the shop was so lovely and the gentleman that served me was so helpful I thought I would order some more from your website which is also very good.
>
> Good luck for the summer
>
> Marianna

 

Just wanted to say, my daughter's nightie arrived today and is lovely - she's been dancing round the house all day pretending she's Wendy from Peter Pan...

 

Many Thanks,

Imogen

 

 

Hello Caroline,

 

I have just received the pjs and nightie.  They are absolutely divine!

 

Regards

 

Elaine

 

Dear Caroline,

Thankyou very much ,the jumper arrived today it's lovely.Just in time for my nephews' birthday.He'll

love it.

many thanks

Liz

 

Came into your lovely shop at half term and bought lots of gorgeous Christmas presents for my two daughters, but forgot to buy thse two items!

Will certainly visit you again,either in person or online.

Many thanks.

 

 JUST TO SAY THANK YOU , WHAT EXCELLENT SERVICE , MY ORDER ARRIVED HERE IN SPAIN TODAY 7 DAYS AFTER ORDERING AND THAT DURING A POSTAL STRIKE IN U.K.
Carole
 

Hiya, thanks for the quick delivery and the lovely items, loved the fairies so much had to get another one for our babys room, they are beautiful, thanks caroline.

 

     I feel I must write again and express my sincere thanks for the numerous items I ordered from you which were delivered last week, only a couple of days after I placed the order, which impressed me greatly. Further to this, I wish to add that I am extremely pleased with the excellent quality of all of the items I have received and know that my children will be absolutely delighted when they open these gifts on Christmas morning. I would not hesitate to order further items from your website in the future, as I believe they are very good value for the money spent.

Thanks again,

Clare 

 

Dear Caroline,

Thank you so much for the wonderful fast service in processing and then sending the Angelina Ballerina Bag I bought for my daughter.  She is just in love with it.  Its just fantastic.    I only wish your store was here in Australia as you have so many lovely things, but at least there is online shopping.

 

Have a lovely day.

 

Adele

I must say I''m very impressed how quickly the delivery has been arranged (especially given the quantity of items I ordered).

Many thanks again,


Clare

 Caroline,
 
Great service you offer.  
Jo.
 

Hi, I received my order today thank you. The nightdresses are lovely. My girls are going to be thrilled with them – I’m quite envious of them!

Best regards,
Rachel  
 

Hi Caroline
 
The tops arrived today and I have to say they are fab! they are so bright and different.
 
Thankyou so much
 
Kind regards
Fiona

 

 

Caroline,

   I received my order today and I am so pleased.  What a beautiful garment and so detailed.  Thanks for being so prompt......  I will be ordering more from you.

Thanks again,

Judy :)

 

Thanks Caroline, the nightdress arrived today, it is lovely, will
revisit your site again soon.


Thankyou, just let you know, have received the bubble blower and
daughter thinks its great,
Regards

 
A recommander. Tout parfait !   

Fast delivery. LOVED THE SHOES! Would buy from again:  

 

 Careful packaged. Fast shipping to Austria. Thanks.    
  
   

 BEAUTIFUL ITEM FROM AN EXCELLENT & CARING SELLER~DELIGHTED WITH PURCHASE~THANK U 
 

superschneller versand, netter kontakt, sehr gerne wieder!!!!  

  
 Lovely jimjams! Thanks. Quick delivery. recommended!   
   
 
 Sehr guter Kundenservice, wirklich top! 5 Stars   

  
 Fast delivery, Excellent value . Thank you very much  

   
 next day delivery cant beat that ! super product my son will love it thanks 

  
 
absolutely perfect! ordered on monday received on thursday!! many thanks    

 Very fast delivery and excellent service. My daughter absolutely loves it 

 

 

 Perfect... Its very cute & just what i ordered came super fast gr8 seller.  

 Cutest pajamas - so sweet! Super fast international shipping! Fantastic seller!

 The sweetest pajamas I''ve ever seen! Super fast international shipping! A+seller    

 perfect, beautifully packaged!   
 
 great customer service! fast shipping. Highly recommended!!

  Fast shipping, well packed, delightful toys,very pleased.Thankyou.  
  

 Absolutely brilliant service. Fast delivery excellent customer services - thanks   

Excellent, genuine seller, was so considerate and helpful, easily recommended    
  

 just perfect! so glad I found you!!  
   

 Excellent service arrived within 36 hours, wonderful product, very pleased. 

  
 Excellent transaction delivered really quickly despite the Christmas rush 

   
 
 Delighted with fast efficient service and fantastic product. Many thanks)  

 Arrived at the speed of light, nice item, very pleased thank you. )  
  
 Great product. Fast delivery. Good communication & very helpful.    
 
 Ultra-mega-positive!

 

Dear Caroline,

Received your beautiful rag dolls today and was amazed at how efficient, sensitive and generous you have been.

A million thanks, you will be making a girl in our household very happy on Christmas morning!

From a very pleased mum,

Sarah x

 

 

 Received doll this morning. Very pleased with it, thank you!

 

Thanks for your excellent service. We will definitely order things again from you in the future.

 

 

I received my order on Friday thankyou, very quick. I am very pleased with the item bought as a gift for my Godaughter as have been with numerous things bought from you since visiting your shop in June.
I will continue shopping with you, it''s a treat and a pleasure.


   
 Beautiful doll, good conition, great transaction     
   
  
 goods arrived in good time and in excellent condition 
 
  Lovely toy, superb service      

  
 fantastic xmas pressie - excellent  
   
    
  Fantastic item at a great price, friendly service, fast shipping, 110% happy :)    


  
 

  Thank you very much for sending the Charlie and Lola t-shirt.  My daughter loves it very much! The products of Charlie and Lola are very rare in the Netherlands.So we are very glad with this T-shirt. I’m sure we’ll visit your shop again to look for Charlie and Lola fun stuff for our daughter Maegan or maybe for our new baby which will be born in December. I love the goods you have in your shop. 

 
 tutto ok perfetto ++++++++++++++++++     
    
 GREAT ITEM FAST DELIVERY GREAT COMMS A1 WHAT MORE COULD YOU ASK FOR THANK YOU. 

   
 a pleasure to do business with, very fast delivery,many thanks.  
recieved today. more than happy. Thanks    
  



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